1. DISPUTE RESOLUTION AND ARBITRATION

1.1 Informal Resolution (Required First Step)

Before arbitration or legal action:

• Email [email protected]

• Describe dispute in detail

• Allow 15 business days for response

• Participate in good-faith discussion

Most disputes resolve at this stage

1.2 Binding Arbitration

If informal resolution fails:

• ALL disputes resolved through binding arbitration

• Administered by American Arbitration Association (AAA)

• AAA Commercial Arbitration Rules apply

• Location: Pennsylvania or Member's home state (Member choice)

• Each party pays own attorney fees (unless arbitrator awards otherwise)

• Arbitrator's decision is FINAL and BINDING

• Very limited grounds for appeal

You WAIVE:

• Right to trial by jury

• Right to sue in court (except small claims)

• Right to participate in class actions

2. CLASS ACTION WAIVER AND 30-DAY OPT-OUT

2.1 Class Action Waiver

You agree:

• All disputes resolved individually only

• NO class actions

• NO collective actions

• Cannot bring claims on behalf of others

• Arbitrator cannot consolidate claims without consent

If waiver unenforceable:

• Arbitration remains valid for individual claims

• Class claims proceed in court

2.2 Small Claims Court Exception

May pursue in small claims court if:

• Amount within jurisdiction

• Filed in Member's county

• Proceeds individually

2.3 30-DAY OPT-OUT RIGHT

YOU MAY OPT OUT OF ARBITRATION:

How:

• Send written notice within 30 days of enrollment

• Mail to: UnityLab Corp, Attn: General Counsel Opt-Out, 11178 Route 220,

Dushore, PA 18614

• Include: Name, address, membership number, signature

• State: "I opt out of the arbitration agreement"

If you opt out:

• Arbitration does NOT apply to you

• All other terms still apply

• Disputes may be resolved in court

• You retain right to jury trial and class actions

• Opt-out is permanent and cannot be reversed

If you do NOT opt out within 30 days:

• Arbitration agreement APPLIES and is BINDING

• You waive rights described above

3. GOVERNING LAW AND GENERAL PROVISIONS

3.1 Governing Law

Pennsylvania law governs. Federal Arbitration Act applies to arbitration.

3.2 Severability

If any provision unenforceable, remaining provisions remain valid.

3.3 Non-Waiver

The failure of a party to insist upon strict performance shall neither impair

that provision nor constitute a waiver of that provision, in whole or in part.

Any waiver must be in writing and signed.

3.4 Assignment

• UnityLab may assign without your consent. If assigned, assignee assumes all

obligations, UnityLab released, and you agree to look solely to assignee

for performance.

• Member may NOT assign without written consent (except equipment transfer

per Section 24).

3.5 Force Majeure

Neither party liable for delays/failures due to events beyond reasonable

control:

• Acts of God, natural disasters

• Pandemic, epidemic

• War, terrorism, civil unrest

• Acts of government

• Labor disputes, strikes

• Telecommunications/Internet failures

• Supplier failures, parts unavailability

• Transportation disruptions

3.6 Entire Agreement

• Your enrollment documents and these Terms constitute entire agreement and

supersede all prior negotiations, understandings, and agreements.

• No amendment binding except written agreement signed by party to be bound.

• No oral or written representations outside this Agreement are binding.

3.7 Amendments

• UnityLab may amend with 60 days notice. Continued participation =

acceptance. May cancel within 30 days without penalty.

• Multi-year contracts: Amendments apply at renewal.

3.8 Survival

Provisions surviving termination: Payment obligations, liability limitations,

dispute resolution, governing law.

3.9 Duration and Fulfillment

Program ends on earliest of:

• Expiry date on confirmation

• Fulfillment (equipment replacement, cash allowance paid)

• Cancellation

Upon fulfillment, NO refunds for remaining prepaid term. Program does NOT

transfer to replacement equipment.

4. CONTACT INFORMATION

UnityLab Corp. (d/b/a Hoffman-NY)

11178 Route 220, Dushore, PA 18614

Customer Service:

Phone: (570) 525-5841

Hours: M-F 8am-5pm ET (Lite/Essential)

Email: [email protected]

Technical Support:

Email: [email protected]

Premium Support (24/7):

Phone: (570) 525-5841

Hours: 24/7/365 including holidays

Billing:

Email: [email protected]

Disputes:

Email: [email protected]

Arbitration Opt-Out:

Mail to address above, Attn: Arbitration Opt-Out

Online:

Website: hoffmanrepairs.com

Federal Holidays (Lite/Essential service affected):

New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas

5. ACKNOWLEDGMENT AND ACCEPTANCE

By enrolling in the Hoffman Workhorse Protection Program, you acknowledge that you:

✓ Have read and understand these Terms and Conditions

✓ Agree to be bound by all terms

✓ Meet eligibility requirements

✓ Certify that information provided is accurate

✓ Understand coverage limitations and exclusions

✓ Agree to arbitration and class action waiver (unless opted out within 30 days)

✓ Understand this is a service contract, NOT insurance

✓ Understand tier differences and benefits

✓ Accept liability limitations

✓ Understand No Lemon requirements (keep invoices)

✓ Understand intermittent conditions policy and $75 fee

✓ Understand coverage subject to proper installation and code compliance

✓ Understand UnityLab discretion (acting reasonably and consistent with industry standards) on coverage/repairability

✓ Had opportunity to ask questions before enrolling